Legal & Trust
Privacy Policy
How Felta Venue collects, uses, and protects your personal information across our offline poker lounge and premium grillhouse.
Last Updated: 2 September 2026
Introduction & Commitment
Our Privacy Commitment
Felta Venue respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website or interact with our offline poker lounge and grillhouse. We comply with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth), and we handle every enquiry with the same care we bring to our dining room and card tables.
Strictly offline. Our venue does not operate online gambling, betting, or financial transactions. Every poker game is played in person, and every payment is handled away from this website.
This policy applies to information collected through our website, phone calls, emails, and in-person visits.
Scope of This Policy
This policy covers personal information you provide when making reservations, inquiring about private events, or contacting us about our poker lounge and dining services. It does not apply to third-party websites linked from our site, and it does not cover information collected by our shared header or footer components, which are managed separately.
Information We Collect
Information You Provide Directly
We collect personal information you voluntarily provide when you contact us, make a reservation, or inquire about our poker lounge and dining services. This may include:
- Name, email address, phone number, and postal address.
- Details about your event or reservation, such as date, number of guests, and any dietary requirements.
- Any other information you choose to share in your message.
Information Collected Automatically
When you visit our website, we automatically collect certain technical information through cookies and analytics tools. This may include:
- IP address, browser type, device type, and operating system.
- Pages visited, time spent on site, and referring URLs.
- This information is used to improve website performance and user experience.
Information from Third Parties
We may receive information about you from third-party services, such as reservation platforms or social media, if you interact with us through those channels. This information is limited to what you have made public or shared with those platforms, and we use it only to respond to your inquiries or manage your bookings.
How We Use Your Information
Primary Uses
We use your personal information to provide and improve our offline poker lounge and grillhouse services. Specifically, we use it to:
- Respond to your inquiries and provide customer support.
- Process reservations and manage private event bookings.
- Send you information about our poker nights, events, and dining offers, if you have opted in.
- Improve our website and services based on usage analytics.
Legal Basis for Processing
We process your personal information based on your consent, the necessity to perform a contract (such as a reservation), or our legitimate interests in operating our venue.
Consent: for marketing communications. Contract: to fulfill your booking or event request. Legitimate interests: to improve our services and ensure security.
No Online Gambling or Financial Transactions
Strictly Offline Entertainment
Felta Venue is a physical restaurant and offline poker card lounge. We do not offer online gambling, betting, sportsbooks, deposits, withdrawals, cash winnings, ticket sales, or any form of monetary transactions on this website.
- All poker games are played in person at our venue using chips that have no cash value.
- No financial information is collected or processed through this website.
- Any payments for dining or private events are handled securely in person or via approved third-party payment processors, not through this site.
Data Protection and Security
Security Measures
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure.
- We use secure servers and encryption for data transmission.
- Access to personal information is restricted to authorized personnel only.
- We regularly review our security practices to ensure they remain effective.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
- Reservation and inquiry data is kept for a reasonable period to manage bookings.
- Marketing data is retained until you unsubscribe or withdraw consent.
- We securely delete or anonymize data when it is no longer needed.
Your Rights and Choices
Access and Correction
You have the right to request access to the personal information we hold about you and to ask for corrections if it is inaccurate.
- Contact us using the details below to make a request.
- We will respond within a reasonable timeframe, usually within 30 days.
- There is no fee for making a request.
Opt-Out and Deletion
You can opt out of marketing communications at any time by clicking the unsubscribe link in our emails or contacting us directly. You may also request deletion of your personal information, subject to legal requirements.
- Unsubscribe link in every marketing email.
- Deletion requests will be processed unless we are required to retain data by law.
Contact Us About Privacy
Privacy Contact Details
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us using the details below.
- Email: [email protected]
- Phone: +61 412 583 746
- Address: 12 King Street, Sydney NSW 2000, Australia
Changes to This Policy
Policy Updates
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The latest version will always be available on this page.
- We will update the 'Last Updated' date at the top of this policy when changes are made.
- Material changes will be communicated via a notice on our website.
Last Updated: 2 September 2026